Have a withdrawal problem on casino? There are loads of casinos all around the world, and, of course, some of them may refuse to pay your winnings. Not all casinos are legit. That’s why before playing, just check if the casino is reliable and what users say.
However, even when a casino is reliable, we occasionally run into these circumstances. What might be an issue? Since every situation is unique, I suggest getting in touch with their support staff right away to learn more about the casino’s requirements.
Check casinos that are verified to be reliable by our experts!
I will go over common cases below, so make sure to consider these details.
Why can’t I withdraw money from online casinos?
Online casinos can’t always be wrong. First and foremost, make sure everything is in order on your end. Remember that each casino has maximum withdrawal limits, and withdrawal times can vary depending on the payment method. After that, let’s get down to the basics.
- Account verification – you can’t withdraw funds if you don’t complete account verification. Therefore, be sure to confirm your identity, address, and/or card (if necessary).
- Wager a bonus – You may have a bonus activated and have not yet completed a rollover. It’s important since you can’t withdraw funds if the bonus is active.
- Never make a duplicate – a user is allowed to have just one account.
- Never use tricks to win over an online casino in dishonest ways. Bonus abuse is prohibited, and your accounts will undoubtedly be closed if the fraud department learns of your wrongdoing.
- You are supposed to be blocked if you deposit, play games, and then request a chargeback from your bank.
- In case of sports betting, your account might be blocked if you bet on rigged events.
How should I react if an online casino refuses to pay?
As players, we are not safe from being treated unfairly by online casinos. Some of them might accuse us of doing something we haven’t. As a result, they could easily decide not to pay out our winnings and shut down our accounts. In reputable casinos, it hardly ever occurs, but if it does, we have the opportunity to clear up any confusion. There are several options below.
Write a review on Trustpilot or other review websites.
When it comes to gambling, reputation matters. You can write the review on Trustpilot, for example, and request an explanation. However, make sure that the profile is claimed. Otherwise, no one responds to your feedback.
Note: If the brand is responsive to negative reviews, it means they are more reliable and will try to resolve your issue in a timely manner.
Trustpilot review is fine when you have a small issue. However, if the matter is serious, we need to take other actions.
Write a complaint on Askgamblers or Casino guru
It’s easy to file a complaint on both websites—Askgamblers and Casino Guru. You just need to register on their platform, then find the casino you want to file a complaint against and explain your issue in detail.
To be honest, I like casino.guru (https://casino.guru/ ) more because they have assistants who help you with resolving the issue. If a casino fails to provide relevant evidence, they will be penalized with black points and, consequently, their rate will be decreased.
File the complaint to the gambling regulator
Almost all casinos have a legit license. The gambling regulator ensures a fair gaming experience and guarantees that your winnings will not be forfeited unreasonably.
So, if you are on the edge and there is no way to get your money, you have the last hope.
We need to file a complaint with the license provider.
How to do that? Check the footer of the online casino. You will find the logo of the license. Most of the time, if you click on that logo, it redirects you to the page where you can write a complaint. If you can’t see such a form, you need to visit the official website of the license. You should be able to find the right section for complaints.
Such legal cases are generally extended for months. As a result, the duration of the investigation may be very long. That’s why I point out that the regulator is the last step. First, make an effort to resolve the issue with the online casino.
F.A.Q
There could be several reasons why you can’t withdraw money from an online casino. Common issues include incomplete account verification, active bonuses with unmet wagering requirements, violating the casino’s terms and conditions, attempting to create multiple accounts, or engaging in fraudulent activities. It’s essential to ensure that all requirements are met and comply with the casino’s rules.
If you encounter withdrawal issues, the first step is to contact the casino’s customer support for clarification. Provide all necessary documents and information for verification. If the issue persists, consider writing a review on reputable platforms like Trustpilot, filing a complaint on sites like Askgamblers or Casino Guru, and as a last resort, filing a complaint with the relevant gambling regulator.
If an online casino refuses to pay your winnings unjustly, start by communicating with their customer support and documenting all interactions. If the issue is not resolved, you can write a review on platforms like Trustpilot, file a complaint on Askgamblers or Casino Guru, and ultimately, file a complaint with the gambling regulator associated with the casino’s license. Be prepared for a potentially lengthy resolution process.
The duration of resolving a dispute with an online casino can vary widely. It depends on the complexity of the issue, the responsiveness of the casino, and the involvement of regulatory authorities. Disputes can take anywhere from several weeks to several months to be fully resolved. Patience is essential during the resolution process.
When filing a complaint with the gambling regulator, provide detailed information about the issue, including your account details, a description of the problem, copies of relevant communication with the casino, and any supporting documents. Be clear, concise, and factual in your complaint to facilitate a thorough investigation. Remember that the regulator’s decision may take time, but they aim to ensure fair outcomes for players.
