MyStake Casino Errors

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Have you ever played on MyStake Casino and got some weird error messages? Like Min. odd, Min. Bet, Internal error, etc. We will review every MyStake Errors, explain what they mean and how to fix them! In most of the cases, the error itself refers to the problem, but sometimes, it might be not that clear.

Min. Odds Error and What Does It Mean?

This error might occur on the sports betting, and it means, that we have an active bonus on our account, which restricts us to make bets lower than certain odd. For example, if we have a 35% Sport Reload Bonus active, we should bet on at least 1.4 odds, if any of the odds in the ticket is lower than that, it will give us an Min. Odd error.

mystake min odds error

COMPANYLIMITS_MINBET error and What Does It Mean?

This error might occur on the sports betting and it means, that the amount that you are trying to bet is lower than the minimum bet amount – 0.20 USD. There is also very similar error, with Max. Bet, which we will review next.

mystake min bet

Max. Bet error and What Does It Mean?

This error might occur on Sports and Slots, it means, that the amount you are trying to bet is more than the Maximum bet amount of your active bonus or Slot / Market itself. To check the maximum bet of your current bonus, you should go to Profile > My Gifts > Bonus, there you will find all the details about active bonus.

Min. Item Count and What Does It Mean?

This error only occurs on sports betting and it is due to an active bonus. Let’s say you have an active Sports Reload Bonus, according to its rules, you should bet on at least two markets in a single ticket. If you bet on only one, you’ll get an error – Min. Item Count.

min item count

This error also occurs in Sportsbook and it means, that the bets you have made can’t be combined. It also says under the bets, that the pick cannot be combined with the other one. In this case, you will have to change part of the bet.

invalid links error mystake

Insufficient Funds error and What Does It Mean?

This error is quite straightforward and tells us exactly what it means. Our balance is not enough to make the bet. We should lower the bet amount and try again later. Although, if the bet amount is higher the Max. Bet amount of bonus, you will get the same error of Insufficient Funds.

insufficient funds error

BONUS_INVALID_ITEMTYPE Error and What Does It Mean?

This error occurs in sports betting and it means, that you are trying to bet with the active bonus, which does not include Sports betting in it, for example Mini Games bonus. If we try to make Sport bet with active Mini Games bonus we will get a Bonus Invalid Item Type error.

invalid item type error mystake

Can’t play slots – Internal / External Error and What Does It Mean?

Usually this error occurs on the slots, while we are trying to make bet on slots while we have a bonus of the different kind, for example if we have Mini Games bonus, we should play only Mini Games, otherwise we will get an error while trying to make bet elsewhere. The error message might differ for every provider’s slot, so in case of any error, check the bonus page (Profile > My Gifts > Bonus) and make sure that you do not have an active bonus.

slots error mystake
Pragmatic Play Slot – Error while playing with Mini Games Bonus

Can’t Make Bet in Minigames – What Does It Mean?

Sometimes, when you try to play Mini Games, you will be unable to make a bet, even if you have enough amount on the balance. The reason for that is the active bonus, which doesn’t include Mini Games in it. To check the active bonus you should go to Profile > My Gifts > Bonus.

Please contact Customer Support for assistance Error on Live Roulette.

This error also occurs, if you the active bonus, which doesn’t include the live games. Error message might differ on different provider’s games, so for some providers you might get message like: “Error – Return to home page and try again”.

What to do if Error Stays?

In case if the error stays even if everything is correct and you do not have an active bonus, you can contact Live Chat, or Support Email, they are active 24/7, so it will take few minutes to find out the reason of that bonus.

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F.A.Q

What does the “Min. Odds Error” mean in sports betting on MyStake Casino?

The “Min. Odds Error” occurs when you have an active bonus that requires you to bet on odds higher than a certain value, for example, 1.4. If any odds in your ticket are lower than this, you will receive the Min. Odds Error.

What is the “COMPANYLIMITS_MINBET” error in sports betting?

The “COMPANYLIMITS_MINBET” error indicates that the amount you’re trying to bet is lower than the minimum bet amount allowed, which is 0.20 USD. Ensure your bet amount meets this minimum requirement to avoid this error.

Can you explain the “Max. Bet error” on Sports and Slots?

The “Max. Bet error” occurs when the amount you’re trying to bet exceeds the maximum bet amount of your active bonus or the specific Slot/Market. Check your active bonus details in Profile > My Gifts > Bonus to know the maximum bet allowed

What triggers the “Min. Item Count” error in sports betting?

The “Min. Item Count” error happens due to an active bonus requirement. If you have a bonus like Sports Reload Bonus that requires betting on at least two markets in a single ticket, betting on only one market will result in this error.

What does the “Invalid Links” error mean in Sportsbook?

The “Invalid Links” error occurs when the bets you made can’t be combined, meaning the picks you selected cannot be combined with each other. To resolve this, you need to change part of your bet.

How can I resolve the “Insufficient Funds” error?

The “Insufficient Funds” error indicates that your balance isn’t enough to place the bet. Lower your bet amount or deposit more funds into your account. If your bet amount exceeds the Max. Bet amount of your bonus, you’ll encounter this error as well.

What does the “BONUS_INVALID_ITEMTYPE Error” mean in sports betting?

The “BONUS_INVALID_ITEMTYPE Error” occurs when you try to bet with an active bonus that does not include Sports betting. For example, if you have a Mini Games bonus, attempting to place a sports bet will trigger this error.

Why can’t I play slots due to an Internal/External Error?

The Internal/External Error on slots occurs when you attempt to bet on slots with a different type of active bonus. For instance, if you have a Mini Games bonus, you should only play Mini Games. Check your active bonus on the Bonus page (Profile > My Gifts > Bonus) to avoid this error.

Why can’t I make a bet in Mini Games despite having sufficient balance?

If you can’t place a bet in Mini Games despite having enough balance, it might be because your active bonus does not include Mini Games. Check your active bonus details in Profile > My Gifts > Bonus to confirm the games it covers.

How can I resolve the “Please contact Customer Support for assistance” error on Live Roulette?

The “Please contact Customer Support for assistance” error occurs when you try to play live games with an active bonus that doesn’t include live games. The error message might vary by provider, but the solution is to ensure your bonus covers live games or contact Customer Support for further assistance.

What should I do if the error persists even without an active bonus?

If an error persists despite having no active bonus, contact MyStake Casino’s Live Chat or Support Email, available 24/7. They will assist you in identifying the issue and resolving the error promptly.

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